Shipping Policy

Thank you for supporting Elston & Lonnie. Every order is thoughtfully handcrafted and carefully packaged with the utmost care. Below you'll find information about our shipping process and what to expect once you've placed your order.

Processing Times

As each piece is handmade, processing times vary depending on the item ordered.

• Ready-to-Ship Items: Dispatched within 2–5 business days.
• Made-to-Order Items & Custom Orders: Processing times will be outlined on the individual product listing or discussed during the ordering process.

If your order is time-sensitive, please get in touch before purchasing and I'll do my best to accommodate your request.

Digital Products

Digital crochet patterns are delivered electronically and do not require shipping.

• Once your payment has been successfully processed, your PDF pattern will be available for immediate download.
• A download link will also be sent to the email address provided at checkout.
• No physical item will be shipped for digital purchases.
• Due to the nature of digital products, all digital pattern sales are final and cannot be returned, exchanged or refunded.

If you experience any issues accessing your digital download, please get in touch and I'll be happy to help.

Shipping

All orders are shipped from New South Wales, Australia via Australia Post.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your parcel's journey.

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location and seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

From time to time, Elston & Lonnie may offer free shipping promotions. Any applicable offers will be displayed at checkout.

Lost or Delayed Parcels

Once your parcel has been handed to Australia Post, delivery is managed by the carrier. While I will always do my best to assist if any issues arise, Elston & Lonnie cannot guarantee delivery timeframes or accept responsibility for delays caused by Australia Post.

If your parcel appears lost or significantly delayed, please contact me and I'll gladly help you lodge an enquiry with Australia Post.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing your order.

Elston & Lonnie cannot be held responsible for parcels sent to an incorrect address provided at checkout. If you notice an error, please contact me as soon as possible. Address changes can only be made before your order has been dispatched.

International Shipping

International shipping may be available on selected products. Shipping costs, delivery estimates and any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated.

Questions?

If you have any questions about your order or shipping, I'd be happy to help. Please get in touch via the Contact page, and I'll respond as soon as possible.